Internet Marketing Course BLOG

Customer Reviews Help iPhone Purchase – The REAL Social Media Phenomenon!

Internet Marketing Course Blog
Dave Ingalls
September 27, 2009

We’ve all heard the hype about online Social Media – Facebook, Twitter, LinkedIn, etc. And much of the hype is true. But if you’re a small/medium sized company selling your products and/or services online, take my advice about online social media, social marketing, social networking – whatever you want to call it – and start with the basics – let your Customers review your products/services on your Web site.

I don’t know who started online Customer Reviews on their Web site – I’m guessing it was Amazon – at least that’s where I first encountered it when buying books many years ago. Those reviews saved me money and time by helping me find the RIGHT book to buy, and when I purchased the right book, EVERYBODY won! I ended up buying the best, most on-target book for my needs, the author of that book got the sale, and Amazon not only got a sale, they also got a happy Customer (me) who came back again and again for more purchases because I could get many honest opinions of a potential purchase BEFORE I bought it.

And here’s my latest example of why I think online Customer Reviews are the KEY online social media application:

Over the past Summer I was trying to decide what Smart Phone product and wireless plan I would purchase. It was definitely time for me to move on from the “flip phone” era!

Several acquaintances had just purchased the new Apple iPhone 3G and loved it! To get additional Customer opinions, I went to the BestBuy Web site and looked up iPhone 3G phones and plans, then read the Customer reviews (at that time there were well over 100 reviews). The vast majority were very positive about both the iPhone 3G and the 2 year AT&T plan typically purchased with the phone. Because there were so few negative comments, I decided to read them and see what problems iPhone owners had with their purchase. And here’s the first instance where online Customer Reviews helped me with this purchase!

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Viral Video a Big Winner at Blendtec

by Bernie Borges
FindandConnect.com
November 13, 2008

Dave’s Comments (Internet Marketing Course Blog): I had heard bits and pieces (pardon the pun!) about these viral videos from Blendtec, but had never heard the entire story. Well, here it is, including an iPhone “blending” demonstration!

“Yesterday’s keynote at Pubcon was George Wright, the Marketing Director at Blendtec. He told the story of how they have used viral video to exponentially grow their business in the past two years. If you’re not familiar with the story, it’s a textbook case study on viral marketing on the social web. Here it is…

Blendtec is a Utah Manufacturer of commercial high performance blending products for restaurants. They also have a retail product called the Total blender that uses the same technology as their commercial products.

George joined the company less than three years ago. He quickly learned that Blendtec has great products but didn’t have brand recognition. Great products with a weak brand equals weak sales.

He recommended to Tom Dickson, Blentec’s CEO they do a brand campaign. Tom, said sure go ahead. And btw, your budget is $50. Not $50 per month. Just $50.

George turned lemon into lemonade….”

Read the entire article by clicking on the following link:

“Viral Video Pays Big at Blendtec”

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